Communicating with Clients
RH330: Technical Communications
These are three slides from a presentation on proper ways to communicate with clients in a professional setting, a project for my Technical Communications course at Rose-Hulman. My role was to research how companies handle customer complaints and use client feedback to make revisions within the company. I was able to gather information by interviewing a colleague, a Quality Engineer, on the complaint handling process at Zimmer Biomet.
As you can see in the slide to the right, I was able to demonstrate, through examples, how Engineers indirectly work with the clients needs to better the company. From my research, I learned that regardless of the Engineers role in the design and manufacturing process, in the end it is client-driven innovation. I am particularly proud of my ability to demonstrate the importance of all Engineers and concentrations within a company.
Although my role was to educate my peers about the client feedback handling process, I was also able to learn other aspects of client communication from my group members. As you can see in the slide to the right and the very first slide, our presentation consisted of other topics like building a fundamental relationship with the client, trial and error prototyping, and explaining standards to your client and following government regulations. These are all important skills to have and tips to remember when communicating with clients in the workforce.
